We ship from our warehouse in Pezinok every working day. Orders paid by 14:00 are dispatched the same day. We distinguish between the dispatch date (when the parcel leaves our warehouse) and the estimated delivery date (when the carrier delivers it) – you can see both for each delivery method below and at checkout.
Delivery methods and prices
| Method | Price | Dispatch → delivery (SK) | Czechia | Age verification 18+ |
|---|---|---|---|---|
| Packeta – Výdajné miesto a Z-BOX 8× nižšia uhlíková stopa ako pri doručení na adresu. | 2,90 € do 49,00 € zadarmo od 49,00 € | Expedícia zajtra Doručenie štvrtok 17. 9. – piatok 18. 9. | Doručenie piatok 18. 9. – pondelok 21. 9. | Obsluha výdajného miesta Packeta overí vek dokladom totožnosti pri prevzatí (služba Packeta „overenie veku 18+“). Z-BOXy vek neoverujú, preto sa pre nikotínové produkty neponúkajú. |
| DPD Pickup – odberné miesto alebo box DPD Pickup – odberné miesta, Pickup Station, AlzaBox, Z-BOX a boxy Slovenskej pošty, keď sa vám to hodí. | 2,90 € do 49,00 € zadarmo od 49,00 € | Expedícia zajtra Doručenie štvrtok 17. 9. – piatok 18. 9. | Doručenie piatok 18. 9. – pondelok 21. 9. | DPD Pickup miesto alebo box: zásielku preberá dospelá osoba. Vek 18+ ste potvrdili pri objednávke; predaj neplnoletým je zakázaný. |
| Kuriér DPD na adresu DPD Home – kuriér s presným časom doručenia, SMS a e-mail (Predict), zmena doručenia online. | 19,90 € do 99,00 € 12,90 € do 99,00 € 6,90 € do 99,00 € 3,90 € do 99,00 € zadarmo od 99,00 € zadarmo od 49,00 € zadarmo od 149,00 € | Expedícia zajtra Doručenie štvrtok 17. 9. | Doručenie piatok 18. 9. | Kuriér DPD odovzdá zásielku dospelej osobe na uvedenej adrese. Vek 18+ ste potvrdili pri objednávke; predaj neplnoletým je zakázaný. |
| Dobierka príplatok k doprave | 1,50 € | platba v hotovosti alebo kartou u kuriéra / na výdajnom mieste, ak ho miesto prijíma | ||
Estimate is calculated as of today (15. 9. 2026) and will be recalculated at checkout based on payment method and country.
Kedy zásielku dostanete
- Expedícia: Objednávka zaplatená kartou / Apple Pay / Google Pay alebo s dobierkou do 14:00 v pracovný deň odchádza v ten deň; neskôr alebo cez víkend a sviatok najbližší pracovný deň. Pri bankovom prevode expedujeme po pripísaní platby (tovar rezervujeme 3 pracovné dni).
- Doručenie: Dopravcovia doručujú v pracovné dni; sobotné doručenie nie je v ponuke. Dátumy doručenia sú odhad dopravcu, nie garantovaný termín.
- Krajiny: Slovensko: doručenie spravidla nasledujúci pracovný deň po expedícii. Česko: +1 pracovný deň (prekládka na českom depe); ceny sú rovnaké ako pre SK.
- Sklad Pezinok: expedujeme pondelok – piatok okrem štátnych sviatkov SR; cut-off 14:00.
- Najbližšie sviatky bez expedície a doručenia: ut 15. 9., ne 1. 11., ut 17. 11., št 24. 12., pi 25. 12., so 26. 12..
Age verification 18+ on delivery
We may hand over nicotine and tobacco products only to a person over 18 years of age. Therefore:
- when placing an order, you confirm that you are 18+ (and for repeat purchases, you can verify your age once in your account – e.g. via bank identity or an ID document),
- the courier (GLS, DPD) will verify age with an identity document upon handover – we use the carrier’s age verification service; the parcel will be handed over only to a person 18+, the document is not copied or stored,
- Packeta pick-up point – staff will verify age with an ID document upon collection (Packeta’s “18+ age verification” service); Z-BOXes, DPD Pickup and other boxes do not verify age, which is why they are not offered for nicotine products at checkout,
- if age cannot be verified or the person collecting is younger, the parcel is returned to us and we cancel the order with a refund.
Another adult at your address may also collect the parcel (with an ID document).
Packaging and discretion
We pack goods in plain cardboard boxes with no indication of contents; e-liquids are secured against leakage. Batteries and devices are shipped in compliance with lithium cell transport rules.
If something isn’t right
- Damaged packaging – do not accept the parcel or draw up a report with the carrier and write to us within 24 hours (web@puffhouse.eu); we will arrange a replacement.
- Missing or incorrect item – let us know and we will handle it as a priority.
- You didn’t collect it in time – Packeta holds the parcel for 7 days (extension in the app), GLS will attempt delivery again; after that the parcel is returned to us.
We deliver to
Slovakia and the Czech Republic. We are preparing delivery to other EU countries – email us at web@puffhouse.eu.